We work hard to ensure products you purchased from us arrive quickly, safely, and efficiently.
Where We Ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship internationally at this time.
Planning to order from outside the U.S.? Contact us at support@dinosaurnutritionusa.com and we’ll keep you updated when international shipping becomes available.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed after 1PM EST, on weekends, or during holidays will be processed the next business day.
Shipping Methods & Delivery Time
We offer the following shipping options:
| Method | Estimated Delivery | Cost |
| Standard Shipping (USPS / UPS Ground) | 3–7 business days | Calculated at checkout Free for orders over $100 |
| Priority Shipping | 2–3 business days | Calculated at checkout |
Delivery times may vary slightly depending on your location and chosen method.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package in real-time.
If you don’t receive tracking within 48 hours of ordering, contact us at support@dinosaurnutritionusa.com.
Shipping Issues or Delays
While we work with trusted carriers, occasional delays can happen.
If your order is significantly delayed or appears lost, please let us know – we’ll make it right.
Return Eligibility
We stand behind our products and want every order to arrive complete, accurate, and in good condition. If you experience a fulfillment, shipping, or quality issue with your order, such as an incomplete order, incorrect item, or damage that occurred during shipping, please contact us within five business days of receiving your order to begin the return review process.
No other product returns are accepted. Due to the nature of dietary supplements, we do not accept returns for buyer’s remorse, change of mind, ordering the wrong product, taste preference, personal preference, or products that have been opened, used, marked, damaged after delivery, or are no longer in sellable condition.
Items Damaged in Transit or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 calendar days of delivery at support@dinosaurnutritionusa.com. Please include:
- Your order number
- Photos of the shipping box (showing the shipping label), internal packing materials, and all affected products (close-ups of damage)
- A brief description of the issue
Important:
- Keep all packaging until your claim is resolved; the carrier may require inspection.
- Damage caused after delivery (e.g., improper storage, heat exposure, punctures, spills) isn’t considered “carrier damage” and is not eligible.
- If approved, we will replace the item or issue a refund. We may provide a prepaid return label for damaged/incorrect items at our discretion.
How to Start a Return
- Email support@dinosaurnutritionusa.com within 7 days of delivery with your order number.
- If approved, you’ll receive return authorization and instructions (an RMA).
- Ship the product back within 7 days of approval using a trackable method and adequate protective packaging.
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- For standard “change-of-mind” returns of unopened items, you are responsible for return shipping.
- For carrier-damaged/incorrect items, we may provide a prepaid label after review.
Condition Checks & Denials
We inspect all returns. We may deny or reduce a refund if items are received opened, used, not in original packaging, missing components, past the return window, or otherwise not in resalable condition. Unapproved returns may be rejected or returned to you at your expense.
Refunds
Once your return is received and passes inspection, refunds are issued to the original payment method for the product price minus original shipping (unless the return is due to our error). Please allow 5–10 business days for processing after we receive your return; your bank/card issuer may take additional time to post the credit.
Exchanges
Where inventory allows, we can process a like-for-like exchange for items damaged in transit or incorrect items reported within 7 days. Otherwise, we’ll issue a refund.
Lost/Stolen Packages & Address Issues
Orders marked delivered by the carrier are considered delivered. We aren’t responsible for theft after delivery. Please ensure your shipping address is correct; packages returned due to address errors may incur additional shipping fees.
Product Integrity & Storage
Please store products as directed by the manufacturer. Heat, freezing, moisture, or improper storage after delivery can damage supplements and will void eligibility for return or replacement.
Legal
This policy is intended to align with common practices in the dietary supplement industry and does not limit any rights you may have under applicable law. We reserve the right to update this policy at any time.
Important Notes
- We do not ship to P.O. boxes for express shipping options.
- We do not ship internationally.
- We are not responsible for delays due to customs, carrier issues, or natural events.
Questions?
Need help with your order or tracking?
Contact us any time at:
support@dinosaurnutritionusa.com